30 Dec 2015

Electricity North West minimises disruption during Storm Frank (1600hrs)

Electricity North West, the region’s power network operator, successfully minimised disruption to customers as the region was impacted by severe weather throughout today.

In response to the weather warning issued by the Met Office, engineers inspected and protected key substations to help maintain supplies to Cumbria’s homes and businesses. Generators had also been located in the County’s towns to enable rapid deployment if required.

Engineers quickly restored supplies to the small number of customers who were without power earlier today and vulnerable customers have also been proactively contacted by the Company.

The Company successfully protected substations that were at risk as a result of flooding from the River Douglas at Croston and this protected supplies to thousands of homes in that area.

The Company is appealing to any customers who are still off supply to get in touch. Customers who have been flooded but did not lose power supply are also asked to contact the Company as safety checks should be carried out on your electricity connection. Customers can ring our call centre on 0800 195 4141 or contact us at @ElectricityNW.

Chris Fox, Incident Manager for Electricity North West, said: “Customers in the North West have been impacted by devastating flooding throughout December so where supplies were lost today we responded quickly to restore power.

“We understand how difficult it is to also lose power and that’s why we’re pleased to have protected supplies for our customers today. We’d like to thank our customers for their patience and support in what has been a challenging time for the communities in our region.”

Vulnerable customers, including some older or disabled people, or those with a medical dependency on electricity, can also sign up to the Priority Services Register by visiting www.enwl.co.uk/priority or contacting Electricity North West on 0800 195 4141.

To report a power cut please call 0800 195 4141, follow @ElectricityNW on Twitter or visit www.electricitynorthwest.co.uk.