06 Dec 2015

Engineers prevent the need for planned power outages in Carlisle (17:00 update)

Engineers from Electricity North West have worked hard to prevent the need for planned shutdowns by protecting a key electricity substation in Carlisle.

Plans were put in place to remove supplies to 5,000 customers at a time to prevent around 60,000 homes and businesses from being without power for some time. Engineers and partner agencies have been pumping water from the area and have managed to protect the substation and secure power supplies.

55,000 customers are still without power in Lancaster after flood defences that were upgraded in 2010 to withstand a '1-in-100-years' flood were breached just before 23:00 last night (Saturday).

Electricity North West Systems Manager, Chris Fox, said: “Our engineers, with the help from partner agencies, have done an amazing job to protect the substation and power supplies to thousands of customers in Carlisle.

“We have restored power to more than 13,000 customers across the region since the severe weather hit and we are working to restore the remaining customers in Appleby, Coniston and Mintsfeet as quickly as possible.

“This is an incredibly challenging time for many people and I can assure them that we are working around the clock with the emergency services to coordinate the best response we can.”

If you see power lines down please stay away and report it to Electricity North West immediately on 0800 195 4141. Also, please be careful if when using portable generators and please ensure they are used in accordance with all manufacturers or suppliers safety instructions.

Vulnerable customers, including some older or disabled people, or those with a medical dependency on electricity, can also sign up to the Priority Services Register or contact Electricity North West on 0800 195 4141.

To report a power cut please call 0800 195 4141 or follow @ElectricityNW or visit www.electricitynorthwest.co.uk. To get the latest flood advice and information in your area please visit the Environment Agency.

For more information about flood alerts click here and to keep up-to-date with the weather in your area visit the Met Office.

What to do if you have a power cut:

  • Use a battery operated or wind-up torch
  • Have warm clothes and blankets available
  • Check on your elderly or sick neighbours and relatives
  • Make sure electrical appliances, such as cookers, electric fires etc are turned off
  • Join our Priority Service Register if you need extra support electricitynorthwest.co.uk/priority
  • Keep your freezer and fridge door closed to prevent defrosting
  • If you need any advice ring us 24/7 on 0800 195 4141 or follow @ElectricityNW

During a flood:

  • If water is about to enter your property, turn off your electricity supply, but only if safe to do so
  • Do not touch any electrical equipment or cables whilst you are standing in flood water
  • Do not touch any electrical equipment or cables that have been immersed in flood water