09 Feb 2020

Engineers work into the night to restore power to final customers following Storm Ciara (20:30 update)

More than 24,500 customers have been restored since the severe gales and heavy rain caused damage to the network on Sunday.

Engineers from Electricity North West continue to work through the evening and night to restore power to the remaining 840 customers across the North West after Storm Ciara hit the region earlier today.

More than 24,500 customers have been restored since the severe gales and heavy rain caused damage to the network and engineers have worked in extremely difficult conditions to try and access substations submerged in water and repair the damage to overhead powerlines.

Electricity North West have also answered 4,800 calls from customers, proactively text 93,000 customers on their Priority Services Register and will be closely monitoring the weather over the coming days.

Stephanie Trubshaw, Customer Director for Electricity North West, said: “Thanks to the hard work and dedication of many of our colleagues working in difficult conditions today we have restored power to more than 24,500 customers and will work into the night and be back onsite at first light to restore power to the final 840 customers.

“It’s been a busy day and we would like to also thank our customers for their support and patience as we worked to repair the damage and restore power as quickly and safely as possible.”

You can view any live power cut information in the region on Electricity North West’s website here, get in touch on Twitter or Facebook, or by calling for free on 105 from any phone.

Electricity North West offers extra support to customers through their Priority Services Register. For more information and to register visit www.enwl.co.uk/priority.

Customers can stay safe and prepare themselves in the event of potential power cuts by following the simple advice here www.enwl.co.uk/power-cuts/helpful-tips.

You can see how Electricity North West prepares the network throughout the year by watching this video.