With the winter months fast approaching, customer professionals from Electricity North West are reminding households that help and support is at hand. 

The power network operator has committed to helping its customers by investing more than £300,000 in partnerships with charities and organisations throughout the region.  

Families and individuals can now get free confidential advice, energy efficiency tips and access to funding support with targeted help for those who are older or have health issues.  

Since April, more than 10,000 people in the North West have received help and support either during a power cut or with their energy usage and with winter upon us, Electricity North West’s customer director Stephanie Trubshaw is urging people to reach out and join its free Extra Care Register.  

“It’s an incredibly difficult time for many of our customers, particularly as the temperature starts to drop and the dark nights close in,” says Stephanie. 

“Even though the electricity network costs are only a small part of your overall energy bill, just over £100 a year, we know that other parts of bills are rising rapidly. As the regional operator we want to help. 

“We understand customers will be struggling and that is why we invest so heavily in partnerships. We now have a diverse range meaning we can help as many people as possible. We never want people to feel they are alone, and we want them to know support is available.  

“As well providing support through our ‘Take Charge’ campaign, our partners also help spread the word about our Extra Care Register which is a free service open to those who might need a little extra help from us. Our teams of experts and partners are here to help you be safer, warmer, and more comfortable over the winter.” 

Some of the North West partnerships include:  

• Asthma and Lung  
• Signpost for Carers 
• Royal Association for Deaf People  
• Kidney Care UK 

Whilst in Cumbria, specific partnerships are:  

• Cockermouth Resilience  
• ACTion for Cumbria 
• Cumbria 4x4 response  

In Lancashire, Electricity North West has teamed up with:  

• Age UK Lancashire and Blackpool  
• NHS East Lancashire Trust  
• One Voice  
• East Lancashire Maternity Services  
• Headway 

And across Greater Manchester, teams are working with:  

• Bolton Money Wise 
• Hidden Treasure  
• Greater Manchester Combined Authority  
• Transport for Greater Manchester  

To register for the Extra Care Register call 0800 195 41 41 followed by option 4, option 4 or visit www.enwl.co.uk/extracare where you can also learn about other partnerships Electricity North West has.