27 Nov 2021

North West Storm

Storm Arwen: Engineers restore power to more than 50,000 properties as they continue to battle extreme weather conditions (14:50 update)

Since yesterday the region has been battered by winds of up to 65mph and snowfall which has caused severe damage to overhead lines, brought down trees blocking roads and interrupted power supplies to over 74,000 properties.

Stephanie Trubshaw, Customer Director and Electricity North West’s Incident Manager, said: “Our engineers continue to work hard in the extreme weather and have restored electricity to over 50,000 properties since yesterday.

“To enable engineers to focus on restoring electricity to the remaining properties over the next 24 hours, we will be cancelling all planned work on the electricity network for Monday and Tuesday. If you have received notification from us about a planned power cut for Monday or Tuesday this will not go ahead and your electricity supply will not be interrupted.

“Make sure you keep yourself safe and have blankets and torches to hand and look out for relatives and neighbours.”

Since the Storm hit yesterday evening, Electricity North West has answered over 15,000 customer calls. Thank you to all customers for their ongoing support and patience.

You can view live power cut information in the region on Electricity North West’s website at www.enwl.co.uk/powercuts, get in touch on Twitter or Facebook, or by calling for free on 105 from any phone.

Electricity North West offers extra support to customers through its Priority Services Register. For more information and to register visit www.enwl.co.uk/priority.

Customers can stay safe and prepare themselves in the event of potential power cuts by following the simple advice here www.enwl.co.uk/power-cuts/helpful-tips.